Forklift service is a crucial component in your storage facility or distribution center operational plan. For your planned service and unplanned service calls, it’s important to have dependable, highly skilled specialists ready to dispatch when they are needed.

Choosing a suitable strategic partner for your maintenance needs can be a decisive factor in maintaining your schedule and allowing your operation to run in the most efficient manner possible. Here are a few things you should consider when choosing a forklift maintenance company:

• Capability and coverage: the majority of local service operations employ a small number of service techs and have only one location. This single-threaded approach is an issue when setting up urgent service visits since small organizations have fewer techs and less flexibility in their schedules. Furthermore, if you have a number of locations across a region or state, you may have longer dispatch intervals or perhaps require more than one maintenance partner. Raymond West maintains facilities across nine Western states. We have a team of over 400 experts, and our standard arrival time is about 120 minutes.
• Unified maintenance: distribution centers and warehouses have highly variable maintenance needs. Overhead doors, dock levelers, conveyors, AS/RS systems and many other systems need both routine and emergency service. Having one partner that is capable of maintaining all of your systems is not only convenient, it can save you a lot of time and money when you add all of your equipment to a planned maintenance routine.
• Quality technicians: let’s face it, not all technicians have the same level of training or experience . Skilled technicians are worth their weight in gold if you want a job done quickly and done correctly the first time, especially if you have forklifts from different manufacturers. Raymond West has one of the most skilled technical teams in the material handling industry that can service Raymond equipment and almost all other manufacturers. Our technical training programs are the most advanced in the industry, and we actually offer industry technician training at our facility in Santa Fe Springs, CA.
• Lift Truck Parts: with more than 4,000 parts in stock and access to over 100,000 more, Raymond maintains one of the best-stocked parts operations in the West. No matter what brand of part you’re looking for, we can deliver the part numbers you need whenever you need them. In addition, our consignment option can make sure that your technicians have parts instantly available anytime they’re needed.
• Efficiency and speed: Raymond technicians come ready to get you back up and running. Our thoroughly equipped service trucks carry all the common parts and tools needed for most maintenance and repair tasks so that we don’t need repeat visits or part deliveries. Between our short dispatch intervals and our ability to resolve issues quickly, we can many times save you a day or more of down time versus other forklift repair services.
• System integration: using a tool like Raymond’s iTrack, your team can call for immediate maintenance from any vendor through our web portal. They also have the ability to monitor maintenance schedules and logs, service costs and history, equipment availability and scheduled maintenance. In addition, Raymond can give you a single invoice for enterprise-wide maintenance so that you can readily monitor and control expenses.

Forklift Service Near Me

Forklift downtime can lay waste to your production schedule and getting back online quickly is vital for maintaining performance. Whether you are seeking urgent forklift service, common maintenance or a planned maintenance contract, Raymond West has what you need. Contact us today!

Raymond's Portland service operation includes all of Western Oregon and Southwest Washington, including Portland, Beaverton, Tigard, Hillsboro, Forest Grove, Sherwood, Tualatin, Wilsonville, Oregon City, Gladstone, Clackamas, Milwaukie, Happy Valley, Gresham, Troutdale, Woodburn, Salem, Vancouver, Ridgefield, Longview, Kelso and surrounding areas.

Raymond West | Portland Forklift Dealer

3148 NE 181st Ave
Portland, OR 97230
(800) 675-2500