Raymond West Customer Success Stories and Case Studies
Case Studies
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The Odom Corporation
Working closely with Raymond West, the Odom Corporation achieved business growth by strategically investing in Raymond lift trucks and state-of-the-art technology. Raymond West proposed a strategy that included telematics, labor management and picking systems. The result — fewer errors, lower costs and improved communication so customers receive the correct shipment on the date promised.
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Pacific Coast Warehouse
Raymond West, a partner of Pacific Coast Warehouse for more than 26 years, helped them implement a complete material handling solution that included racking, lift trucks and a comprehensive lift truck service program.
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Medical Device Company
A market leading company in cloud-connected medical devices realized their current processes and procedures weren't able to keep pace with their order volume. With a plan to open a new distribution center, it was time to implement a solution that would allow them to keep up with their market growth. This company set a goal to increase the automation of their facility.
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Superior Auto Extras
Founded in 1991, Superior Auto Extras has grown from a West Coast Operation to the nation's largest supplier of retail merchandise to car wash operators. With business growing rapidly and limited warehouse space, they turned to Raymond West for solutions. See how Raymond West helped them to find economical and efficient ways to maximize their storage space.
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9to5 Seating
While building a new warehouse and production facility, 9to5 Seating came to Raymond West for help with a simple but aggressive goal: create capacity to quadruple production in a new facility that is LEED (Leadership in Energy and Environmental Design) Gold certified. By implementing end-to-end solutions, these goals were achieved.
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Hunter - The Irrigation Innovators
As the leading manufacturer of lawn sprinkler systems, Hunter receives a large quantity of smaller orders. Fulfilling these orders in time to achieve their "same-day" shipping commitment required a large labor force and extra manhours. Raymond West identified the right automated solutions to fulfill these orders in half the time with half the staff.
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Konami
Konami, a manufacturer of slot machines, came to Raymond West to help reach their goal of doubling capacity and maximizing productivity. By implementing Very Narrow Aisle solutions, conveyor and the right automation, they were able to achieve the results they needed.
Successes
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Floral Supply Syndicate
Saved Floral Supply Syndicate approx. $180K in sprinkler system upgrades by implementing a specific rack layout that satisfied county fire code regulations.
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Reduced Incidents
Raymond West improved the health and safety of employees at a local company by reducing lift truck reportable incidence by 20% by implementing I-Warehouse on their lift truck fleet
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Haliburton
Haliburton has saved $30K annually in maintenance costs by replacing their existing lift truck fleet with new leased Raymond Trucks with Full Maintenance contracts.
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Latitude 36 Foods
Latitude 36 Foods saved $100k over 3 years by converting their propane fleet to Raymond trucks with maintenance free batteries
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Sierra Pacific Distribution
Saved over $50k by switching their internal dock and door maintenance to Raymond's Service Maintenance program.
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Superior Auto Extras
Increased storage and pallet spaces by 30% by implementing Very Narrow Aisle forklifts and deep lane racks.
Customer Comments
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Permit Process
"I just want to thank you for all of your efforts this project. Everything you guys did to make the permit process happen was fantastic, thank you very much!"
Norman S. Wright
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The Right Suggestions
"You understood the needs of our business and suggested options we didn't know were available...that work perfectly with our 24/7 operation"
Pacific Foods
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Customer Service
"...your checking back and the many questions you've fielded are the sort of actions that prompt me to note your and Raymond West's service as exemplary.
R&D Performance Lab
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Service Techs
"All of your service techs are great. They always have the parts on them and they communicate everything they’re doing too."
Sierra Nevada Cheese
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Franklin Foods - Greg Horton
Franklin Foods is the world’s fastest growing cream cheese company and a proud “all Raymond” shop. For Greg, it’s all about service. '"Raymond West is really good out here - we have their cell phone numbers and they know exactly what's going on. If I had to describe them, I’d say service-oriented"
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LA Cold Storage - Dan Nestor
Los Angeles Cold Storage is a loyal Raymond customer utilizing reach trucks, pallet jacks and automated lift trucks. With experience with our products and those of our competitors, Dan's recommendation is Raymond West. Dan's Three Words to Describe Raymond West:
1 Durable
2 User-friendly
3 Responsive
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Sohnen - Eric Yniguez
"The boss likes to use layman's terms when describing things. Anyone should be able to open an email and understand what's going on. Keep it simple. Raymond West is straightforward." Three Words to Describe Raymond West:
1 Reliable
2 Responsive
3 Customer-centric
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Weber Logistics - Dan White
Dan is the Maintenance and Procurement Manager at Weber Logistics, a 3PL company with 10 locations throughout California. The company comes to Raymond West for our leased fleet, dock and door equipment and other warehouse products. While familiar with our competition, Dan says about Raymond West "Really positive and great experience". Dan's Three Words to Describe Raymond West:
