Why do I need a service agreement?

• To keep my fleet in optimized running condition
• To keep my fleet safe for my operators
• To maintain my company’s compliance with federal and state OSHA regulations
• To schedule my downtime so that my company maintains all its shipping and receiving commitments
• To keep my fleet used at 100 percent so that we don’t need to purchase additional equipment just for unexpected down time
• To reduce my fleet’s operating cost

2. What is the Raymond Asset Protection program?

It program lets you select the coverage that fits your fleet, so you can maximize performance while locking in affordable, predictable service costs.

3. What are the three levels of added protection?

Scheduled Service: All the essential inspections and maintenance recommended by Raymond and executed by your authorized Solutions and Support Center. We inspect and maintain your trucks at specified intervals and help minimize major mechanical issues — before they happen.

Comprehensive Service: Complete, expert service for every part of your truck including scheduled maintenance, parts and labor at one fixed monthly cost.

Optimal Service: The ultimate protection designed to fit your specific business needs. Select from a complete menu including fork-to-bumper protection, information analysis, and fleet optimization tools. Your Raymond Solutions and Support Center will help you develop the right program to increase productivity and drive down costs.

4. What do I get with Scheduled Service?

With Scheduled Service, we inspect and maintain your trucks at specified intervals and help you minimize major mechanical issues before they happen.

• Includes essential maintenance and inspections
• Over 25 critical performance check points inspected including electrical components, wiring, motors and more
• Work is performed to fit your schedule
• Available for as long as you own your trucks

5. What do I get with Comprehensive Service?

Comprehensive Service provides complete expert coverage for every part of your truck. It starts with everything covered under Scheduled Service but takes it one step further — guaranteed fixed monthly costs on parts and labor.

• Fixed parts and labor rates
• Guaranteed monthly cost
• Expert service for every truck
• Scheduled maintenance and parts and labor
• Optional wheel and tire coverage
• Optional coverage on productivity enhancements like
• Vantage Point high-level color imaging system
• Fork Tip Laser Guide and more

6. What do I get with Optimal Service?

Optimal Service provides coverage personalized to your specific business needs. It is a combination of both the Scheduled and Comprehensive Service with additional customized tools, services, and resources to create one-of-a-kind programs. Optimal Service is total fleet optimization support to help you get more from every truck and your operation — every day.

• iWarehouse®fleet optimization, a complete program that offers unparalleled visibility into your operations, performance and lowest cost-per-pallet moved
• Customized services, tools and resources:
  • Consulting
  • Reporting
  • Productivity enhancements
  • Asset management
• Fixed parts and labor rates
• Guaranteed monthly cost
• Expert service for every truck
• Scheduled maintenance and parts and labor
• Optional wheel and tire coverage

Your Raymond Solutions and Support Center will work with you to create a customized package under a single fixed-price agreement. Ask about the services, tools and resources you need to optimize your business.